How It Works - Physio From Home

Trusted by Patients & Healthcare Professionals

How Physio From Home Works

From AI-assisted assessment to personalised rehab – your recovery journey in four simple steps

Your Recovery in 6 Steps

AI-assisted assessment, reviewed by qualified physiotherapists, with a tailored rehab program delivered straight to you

Step 1

Tell Us About Yourself

Complete a short intake form with your details, medical history, and lifestyle information. This helps us personalise your assessment from the very start.

Personal, medical & contact details

Mark pain, pins & needles and numbness on body chart

Upload injury photos or MRI/scan results

Secure & UK GDPR compliant

Your Details

First Name

John

Last Name

Smith

Date of Birth

15/03/1988

Occupation

IT or Technology Professional

Height

5'7" (170 cm)

Weight

68 kg

Hobbies / Exercise

Running 3x per week, yoga

Step 2

AI-Assisted Subjective Assessment

Just like a face-to-face consultation, our AI conducts a thorough subjective assessment – built from the ground up by a physiotherapist. It explores your symptoms in detail: where your pain is, what makes it better or worse, how it affects your daily life, and screens for any red flags. The conversation adapts based on your answers, covering aggravating and easing factors, pain behaviour, functional limitations, and relevant medical history.

Natural clinical conversation – not a rigid form

Explores aggravating/easing factors, pain behaviour & functional impact

Region-specific screening questions tailored to your injury

Built-in red flag screening for serious conditions

AI Physio Chat

AI Physio Assistant

Hello John! I'm here to help assess your injury. Could you tell me what's been troubling you?

I've had lower back pain for about 3 weeks now, it started after lifting something heavy at work

AI Physio Assistant

Thank you John. Has the pain been improving, worsening, or staying about the same since it started?

Step 3

Movement & Special Tests Assessment

Our AI guides you through targeted movement tests and specialist diagnostic tests for your affected area. Watch video demonstrations, try each movement, and report your results. This clinical data directly informs your provisional diagnosis and helps the reviewing physiotherapist create a more targeted rehab program.

48 video-guided movement tests across 11 body regions

Specialist diagnostic tests (e.g. McMurray’s, Lachman’s, Finkelstein’s)

Voice narration available for all movement instructions

Range of motion tracking with restriction capture

Movement Assessment

Movement Test

Knee Flexion

Bend your knee as far as comfortable, bringing your heel towards your buttock.

100% ~75% ~50% ~25%

Pain Stiffness Both

Step 4

Get Your Provisional Diagnosis

Based on your conversation, receive a clear provisional diagnosis with a confidence rating. Your entire assessment is then reviewed by a qualified physiotherapist for accuracy and safety.

Provisional diagnosis with confidence level

Reviewed by a qualified, HCPC-registered physiotherapist

Password-secured PDF results emailed to you

Your Results

Provisional Diagnosis

Mechanical Lower Back Pain

Based on clinical assessment conversation

Confidence82%

Reviewed by a Qualified Physiotherapist

Step 5

Receive Your Rehab Program

A qualified physiotherapist creates your personalised video rehab program and sends it to you via Physitrack – a world-leading exercise prescription platform used by professionals worldwide.

Tailored video exercise program

Delivered within 1–2 working days

Access on phone, tablet or desktop

Your Rehab Program

Tailored For You

Program assigned by your physiotherapist

Video exercises with clear demonstrations, sets, reps and guidance – accessible on any device via the PhysiApp.

Step 6

SMS Follow-Up

We don’t just send you a program and forget about you. We’ll send you a brief SMS at Week 1 and Week 6 to see how you’re getting on. If your symptoms aren’t improving, we can recommend your GP reviews your case – you will always receive a copy of this letter.

Week 1 & Week 6 SMS follow-ups

GP referral letter if symptoms not improving

You will always receive a copy of this letter

Full recovery pathway – assessment to discharge

SMS Follow-Up

Program
Sent

Week 1
SMS

Week 6
SMS

Discharged

Week 1 SMS Follow-Up

Hi John, it’s Physio From Home. It’s been 1 week since your assessment. On a scale of 1–10, how are your symptoms? Reply with your number.

09:15

09:22

Still not improving by Week 6? With your consent (given at the start of your assessment), we’ll send a letter to your GP recommending a review or face-to-face physiotherapy. You will always receive a copy of this letter.

Simple, Transparent Pricing

One service, one price — no hidden fees or subscriptions

Physiotherapy Assessment

£20

One-off payment

AI-assisted clinical assessment
Video movement assessments & special diagnostic tests
Provisional diagnosis with confidence level
Reviewed by a qualified, HCPC-registered physiotherapist
Personalised video rehab program via Physitrack
Password-secured PDF results
Week 1 & Week 6 SMS follow-ups
GP referral letter if not improving
Rehab program delivered within 1–2 working days
Built-in red flag screening for serious conditions

All assessments are reviewed by a qualified, HCPC-registered physiotherapist. This service is designed to complement, not replace, face-to-face clinical examination.

Why Choose Physio From Home?

Combining modern technology with professional physiotherapy expertise

UK GDPR Compliant

Your health data is encrypted and securely stored on UK servers

Rehab Program in 1–2 Days

Fast turnaround on your personalised rehab program

Physio Reviewed

Built from the ground up by a physiotherapist | Every assessment reviewed by a HCPC-registered professional

From Your Home

No travel or waiting rooms – assess and recover anywhere

Frequently Asked Questions

Our AI-assisted assessment has been built from the ground up by a physiotherapist. It conducts a clinical conversation that asks the right questions about your symptoms, pain levels, and medical history to build a comprehensive picture of your condition – just like a real consultation, but available anytime from home.

Absolutely. We are fully UK GDPR compliant. Your health data is encrypted in transit and stored securely on UK-based servers. We never sell your data to third parties. You can read our full Privacy Policy for more details.

Every assessment is reviewed by a fully qualified physiotherapist who is registered with the Health and Care Professions Council (HCPC) and a member of the Chartered Society of Physiotherapy (CSP). They review the AI diagnosis, create your personalised rehab program, and ensure everything is safe and appropriate.

Physitrack is a world-leading exercise prescription platform used by healthcare professionals worldwide. Your personalised rehab program is delivered through Physitrack, giving you access to clear video demonstrations of every exercise. You can access it on your phone, tablet, or desktop – or download the PhysiApp.

Each assessment is designed for one injury at a time to ensure thoroughness and accuracy. If you have multiple injuries, you're welcome to complete separate assessments for each one.

If your employer or NHS trust has a partnership with us, you'll have been provided with a referral code. Simply select the "NHS / Corporate Referral" option when starting your assessment and enter your code. The assessment is fully covered – no payment required.

Current research consistently shows that exercise-based physiotherapy achieves outcomes comparable to hands-on treatments such as massage and joint manipulation – often with longer-lasting results. By learning to manage your symptoms through a structured rehabilitation program, you take control of your recovery without relying on repeated clinic visits.

After you receive your rehab program, we’ll send you a brief SMS at Week 1 and Week 6 to see how you’re getting on. You simply rate your symptoms on a scale of 1–10. If your symptoms aren’t improving by Week 6, we can recommend your GP reviews your case. You can opt out of SMS follow-ups during your assessment if you prefer.

If your symptoms haven’t improved by Week 6, we may recommend sending a summary letter to your GP surgery for further investigation. This letter outlines your assessment findings and recommends next steps. You will always receive a copy of this letter, and we will only do this with your consent (which you can provide during the assessment).

Yes. At the end of your assessment, you can upload a PDF of your MRI, X-ray, or other scan results, or simply type the findings into a text box. This additional information helps the reviewing physiotherapist build a more complete picture of your condition.

Physio From Home is designed to complement traditional face-to-face physiotherapy, not to replace it entirely. Should your symptoms persist, worsen, or fail to respond to your rehabilitation program, we recommend arranging an in-person physiotherapy appointment – either privately or through your local NHS provider – for further assessment and hands-on treatment.

Ready to Start Your Recovery?

Begin your AI-assisted physiotherapy assessment today and take the first step towards feeling better

Start Your Assessment

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