Cookies Policy

Last Updated: 26/10/2025

At Physio From Home, we use cookies and similar technologies on our website (www.physiofromhome.com), to enhance your experience, ensure the functionality of our online physiotherapy and ergonomic assessment services, and analyse how our Website is used. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They store information to help websites function, remember preferences, or analyze behavior. Similar technologies, such as pixel tags or local storage, may also be used.

2. Types of Cookies We Use
– Strictly Necessary Cookies (Category) – Essential for Website functionality (e.g., navigation, booking sessions) (Purpose) – Session cookies for authentication, booking forms (Examples).
– Performance Cookies (Category) – Collect anonymized data to improve Website performance (Purpose) – Google Analytics cookies for page views, traffic sources (Examples).
– Functional Cookies (Category) – Enhance functionality by remembering preferences (Purpose) – Cookies for consent preferences, time zone settings (Examples).
– Marketing Cookies (Category) – Track browsing for targeted ads, if applicable (with consent) (Purpose) – Third-party cookies (e.g., Google Ads), if used (Examples).

4. How We Use Cookies
We use cookies to enable core functionality, improve user experience, analyse performance, and (with consent) deliver marketing content.

5. Legal Basis for Using Cookies
– Strictly Necessary Cookies: Contractual necessity.
– Performance and Functional Cookies: Legitimate interests.
– Marketing Cookies: Explicit consent.

6. Your Cookie Choices
Manage cookies via our cookie consent tool or browser settings. Disabling strictly necessary cookies may limit Website functionality.

7. Third-Party Cookies
Cookies may be set by third-party services (e.g., Google Analytics, video conferencing platforms) under UK GDPR-compliant agreements.

8. Data Protection and Cookies
Cookies may collect personal data (e.g., IP addresses). We protect this data in accordance with our Privacy Policy, which includes provisions for sharing health data with the NHS or private medical insurance providers with explicit consent.

9. International Data Transfers
If cookies involve data transfers outside the UK, we ensure UK GDPR compliance via adequacy decisions or standard contractual clauses.

10. Changes to This Cookie Policy
We may update this policy, with changes posted on our Website.

11. Contact Us
For questions, contact us at:
– Email: admin@physiofromhome.com