Cookies Policy – Physio From Home

Last Updated: February 2026

1. Introduction

This Cookie Policy explains how Physio From Home (“we”, “us”, “our”) uses cookies and similar technologies on our website (www.physiofromhome.com) and AI physiotherapy assessment tool. This policy should be read alongside our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website recognise your device and remember information about your visit, such as your preferences and settings.

3. Types of Cookies We Use

3.1. Strictly Necessary Cookies

These cookies are essential for the operation of our website and AI assessment tool. They enable core functionality such as security, payment processing, and maintaining your session during an assessment. Without these cookies, the Service cannot function properly. These cookies do not require your consent.

Examples include: session management cookies, security cookies, and load balancing cookies.

3.2. Functional Cookies

These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, personalised features. They may also be used to provide services you have requested.

3.3. Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our Service.

We may use services such as Google Analytics, which sets cookies to help us analyse traffic patterns. These cookies collect information in an anonymous form.

3.4. Payment Processing Cookies

Our payment processor, Stripe, uses cookies to process payments securely and to prevent fraud. These cookies are essential for completing transactions on our platform.

4. Third-Party Cookies

Some cookies on our website are set by third-party services. These include:

Stripe: For secure payment processing.

Physitrack: For delivery of your rehabilitation program.

Vercel: For website hosting and performance.

We do not control these third-party cookies. Please refer to the respective privacy policies of these services for more information.

5. Cookies and Local Storage Used by Our AI Assessment Tool

Our AI physiotherapy assessment tool uses the following browser storage mechanisms:

Local Storage: To preserve your assessment state during payment processing, ensuring you can return to your results after completing payment via Stripe. This data is automatically deleted once your assessment is complete and your results have been displayed. Local storage is also used to temporarily hold your assessment progress if you need to navigate away during the payment process.

Note: No health data, conversation transcripts, or clinical information is stored in cookies or local storage. Your assessment data is stored securely in our encrypted server-side database. See our Privacy Policy for full details.

6. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device and delete them individually
• Block third-party cookies
• Block all cookies
• Delete all cookies when you close your browser

Please note: If you block or delete cookies, some parts of our Service may not function properly. Strictly necessary cookies cannot be disabled as they are essential for the Service to work.

For more information on how to manage cookies in your browser, visit www.aboutcookies.org or www.allaboutcookies.org.

7. Cookie Consent

When you first visit our website, you will be presented with a cookie banner asking for your consent to use non-essential cookies. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about our use of cookies, please contact us:

Email: help@physiofromhome.com

Website: www.physiofromhome.com