Terms & Conditions

Last Updated: 26/10/2025

Welcome to Physio From Home . These Terms and Conditions govern your access to and use of our website (www.physiofromhome.com), and our online physiotherapy and ergonomic assessment services provided to organisations and their employees in the United Kingdom. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms
By accessing our Website or using our Services, you (the “Client,” referring to the organisation or individual acting on behalf of an organisation) confirm that you have read, understood, and agree to these Terms and our Privacy Policy. These Terms apply to all users, including employees of Client organisations accessing the Services.

2. Description of Services
Physio From Home provides online physiotherapy consultations and ergonomic assessments to organisations for their employees. Services include virtual sessions, self-management guidance, and workplace wellness programs delivered through our Website or secure third-party platforms. We reserve the right to modify or discontinue any part of the Services with prior notice.

3. Eligibility
To use our Services, you must:
– Be an authorised representative of an organisation entering into an agreement with Physio From Home or an employee of a Client organisation.
– Be at least 16 years old.
– Provide accurate and complete information during registration or booking.
– Comply with all applicable laws, including UK GDPR and other UK regulations.

4. Client Responsibilities
You agree to:
– Provide accurate and up-to-date information about your organisation and employees using the Services.
– Ensure employees using the Services are aware of and comply with these Terms.
– Use the Services only for lawful purposes and in accordance with our instructions.
– Notify us immediately of any unauthorised access to your account or Services.

5. Booking and Payment
– Booking: Services are booked through the Website or via an agreed annual contract with your organisation. Availability is subject to scheduling and confirmation.
– Annual Contract: Upon signing up for Physio From Home, your organisation enters into an annual contract for the Services, as outlined in the agreement provided at signup.
– Non-Refundable Policy: Payments for the annual contract are non-refundable, regardless of usage or termination of the Services, except where required by UK law (e.g., statutory rights under the Consumer Rights Act 2015, if applicable). This reflects the commitment to a full year of service provision.
– Payment Terms: Fees are outlined in your annual contract. Payments must be made in accordance with the agreed schedule. All fees are exclusive of VAT, which will be charged at the applicable UK rate.
– Late Payments: Overdue payments may incur interest at a rate of 4% above the Bank of England base rate per annum, or the maximum allowed by law, whichever is lower.
– Cancellations: Individual session cancellations must be made at least 24 hours in advance.

6. Health and Medical Disclaimer
– Not a Substitute for Medical Care: Our Services provide physiotherapy and ergonomic advice but are not a substitute for in-person medical diagnosis or treatment. Consult a qualified healthcare provider for medical emergencies or serious conditions.
– Accuracy of Information: You are responsible for ensuring employees provide accurate health-related information directly to us via pre-appointment forms. We are not liable for outcomes resulting from inaccurate or incomplete information.
– Use at Your Own Risk: Participation in our Services is at your own risk. Follow the guidance of our professionals and consult a doctor if you experience adverse effects.

7. Intellectual Property
All content on the Website, including text, videos, guides, and logos, is owned by Physio From Home or its licensors and is protected by copyright, trademark, and other intellectual property laws in the United Kingdom. You may not reproduce, distribute, or modify any content without our prior written consent, except for personal, non-commercial use as part of the Services.

8. Privacy and Data Protection (UK GDPR Compliance)
We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our collection, use, storage, and processing of personal and health-related data (e.g., employee health information provided directly via pre-appointment forms) are detailed in our Privacy Policy. Key points include:
– Lawful Basis: We process personal data based on contractual necessity (to provide Services), consent (where applicable), or legitimate interests (e.g., improving our Services). Health data is processed only with explicit employee consent.
– Data Sharing: With explicit employee consent, health data may be shared with the NHS or private medical insurance providers to request further scans or investigations (e.g., via referral letters).
– Data Subject Rights: You and your employees have rights under UK GDPR, including the right to access, rectify, erase, or restrict processing of personal data. Contact us to exercise these rights.
– Data Security: We implement appropriate technical and organisational measures to protect personal data, including secure platforms for virtual sessions.
– Data Transfers: If data is transferred outside the UK, we ensure compliance with UK GDPR requirements (e.g., adequacy decisions or standard contractual clauses).
By using our Services, you consent to the processing of personal data as described in our Privacy Policy.

9. Confidentiality
We will treat all health-related information provided by employees as confidential, except where required by law (e.g., court orders, safeguarding obligations) or with explicit employee consent (e.g., for referrals to the NHS or private insurers). You agree to maintain the confidentiality of any proprietary information shared by Physio From Home.

10. Limitation of Liability
To the fullest extent permitted by UK law:
– Physio From Home, its affiliates, and employees shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
– Our total liability for any claim related to the Services shall not exceed the amount paid by you for the Services in the preceding 12 months.
– We are not liable for delays, interruptions, or failures in the Services due to factors beyond our control, including technical issues or third-party platform failures.
Nothing in these Terms excludes or limits our liability for death, personal injury, fraud, or any liability that cannot be excluded under UK law.

11. Indemnification
You agree to indemnify and hold Physio From Home harmless from any claims, losses, or damages arising from your use of the Services, breach of these Terms, or violation of applicable UK laws, including UK GDPR.

12. Termination
We may suspend or terminate your access to the Services if you:
– Breach these Terms.
– Fail to make payments as agreed in the annual contract.
– Use the Services for unlawful or unauthorised purposes.
Upon termination, you must cease using the Services, and any outstanding fees remain payable. Termination does not entitle you to a refund, as per the non-refundable policy.

13. Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be resolved through negotiation or mediation where possible. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms
We may update these Terms at any time. The updated Terms will be posted on our Website with the “Last Updated” date. Continued use of the Services after changes constitutes your acceptance of the new Terms.

15. Contact Us
For questions about these Terms, our Services, or to exercise your UK GDPR rights, please contact us at:
– Email: admin@physiofromhome.com